FAQ

Booking & Reservations
How do I reserve an item?

You can submit a rental request directly through our website by selecting your items, choosing your preferred rental date and pickup/delivery option, and submitting your request. We will review availability and contact you by email with the next steps.

If your requested items and date are available, you will receive a rental agreement to review and sign. After the agreement is completed, you will be directed to complete the required non-refundable reservation deposit payment.

How far in advance should I book?

We recommend submitting your rental request at least 2 weeks before your event date. Popular weekends, holidays, and peak seasons may book quickly, so we recommend reserving your items as early as possible.

Is my reservation confirmed immediately?

No. Submitting a rental request does not reserve your date or items. Your reservation is only confirmed after availability has been approved, the rental agreement has been signed, and the required payment has been received.

For last-minute reservations made within 1–3 days of the rental date, full payment may be required at the time of booking.

Do I need to pay a deposit?

Yes. A non-refundable reservation deposit of 25% of your total rental balance is required to reserve your date and requested items. The remaining balance is due by 5:00 PM the day before your scheduled rental date.

For reservations made within 1–3 days of the rental date, full payment is required at the time of booking.

What payment methods do you accept?

We accept major credit and debit cards through our secure online payment system.

Is the deposit refundable?

No. The reservation deposit is non-refundable. Cancellations, date changes, and eligible refunds are handled according to our Cancellation Policy.

Do you offer delivery?

Yes! We offer delivery and pickup options for our rentals. Delivery fees are based on the event location and distance from our service area.

How much is delivery?

Delivery is free within 5 miles of our Loganville location. For locations beyond 5 miles, a delivery fee of $2.50 per mile is charged based on the total distance from our location. Delivery is available up to 30 miles from our location in Loganville, GA.

Example: If your event location is 10 miles away, the delivery fee would be 10 miles × $2.50 = $25.

What areas do you service?

We proudly serve Loganville and surrounding areas throughout parts of Walton County, Gwinnett County, Barrow County, and nearby communities within our delivery area.

Are your items cleaned?

Yes! All rental equipment is cleaned, inspected, and sanitized before and after each rental. We take pride in providing clean, well-maintained equipment for every event.

What happens if something gets damaged?

Customers are responsible for returning all rental equipment in the same condition it was received. Normal wear and tear is expected; however, customers may be responsible for damages, missing items, excessive cleaning, or repairs resulting from misuse, improper operation, or failure to follow provided instructions.

Can rentals be used outdoors?

Yes! Many of our rental items are perfect for outdoor events. Equipment must be placed on a safe, level surface and protected from severe weather conditions when applicable. Customers are responsible for monitoring weather conditions and properly caring for rental equipment throughout the rental period.

What if it rains?

Outdoor rentals are weather-dependent. Customers are responsible for monitoring weather conditions and making appropriate plans for their event. If severe weather creates unsafe conditions, we will work with you according to our Weather Policy to determine available options.

Do you set up the items?

Our rentals include delivery or pickup of the equipment. Basic setup assistance may be available for select items for an additional fee; however, we do not provide full event setup, decorating, or arrangement services. Customers are responsible for placing equipment in the desired location unless setup has been specifically added to their reservation.

How long is the rental period?

Our standard rental period is an overnight rental, allowing you to enjoy your rental equipment for your scheduled event. Pickup and return times will be arranged based on availability and will be confirmed in your rental agreement, invoice, or booking confirmation.

Can I cancel my reservation?

Yes. Cancellations are allowed; however, our Cancellation Policy applies. The non-refundable reservation deposit will be retained, and any eligible refunds will be processed according to the terms of the policy.